Murfie Terms of Service

1. Storage Terms of Service

(Required to use Access or Marketplace services)

By accepting these Storage Terms, you authorize Crossies LLC (DBA Murfie) to act as your agent to receive, store, and safeguard physical media that you own.

1.1 Ownership and Agency

• You remain the legal owner of all items stored with us unless later transferred via the Murfie marketplace.
• You authorize Murfie to hold, move, and store your items as required to perform the service.
• Our database functions as the authoritative ownership record, with corrections made when verifiable errors are found.

This recordkeeping is necessary for accurate returns, transfers, and copyright compliance.

1.2 Acceptable Media

To comply with copyright law:

• Only commercially produced, legally distributed media may be stored.
• Personal recordings, unauthorized copies, or unlicensed media cannot be added.
• If unsuitable media arrives, you will be notified and may choose return, donation, or disposal.
• A standard processing fee applies to all incoming media, regardless of suitability.

1.3 Storage Fees

• Each stored item incurs a monthly storage fee of $0.01 for the first 100 items, then $0.01 for every 10 items after that.
• Your account may go negative; however, certain services may be temporarily restricted until the balance is restored.
• Unprocessed items will not accrue storage fees.
• (Storage fees will start June 1st on processed media)

1.4 Return Requests

As items are located during the ongoing audit, they are verified, digitized when possible, and reorganized into a system designed for faster retrieval.

• You may request a shipment of any processed items at any time.
• Your first three shipments (of any size) will be provided at no charge.
• Additional shipments cost: $10 handling + $0.39 per disc + actual shipping costs.
• These fees cover the labor and materials required to safely pack and ship items.

The new returns system enables you to see images of the actual items that will be returned, and progress on your shipment will be updated in realtime as it is packed.

1.5 Long-Term Storage Fees and Unclaimed Items

Storage fees accumulate slowly over time. In practice, it would take many years for fees to approach the typical value of a physical disc.

Murfie does not routinely sell, dispose of, or assume ownership of customer property.

A sale of stored items would only be considered under exceptional long-term circumstances, and only if all of the following are true:

• Your account has been negative for a very long period (years).
• We have made repeated, documented attempts to contact you without response.
• The accumulated unpaid storage fees clearly exceed the realistic value of the items.
• Sale is the only reasonable method to recover a portion of the cost of long-term storage.

If such circumstances ever arise:

• You will receive advance notice.
• You will have a final opportunity to pay fees or request a return.
• You will receive a detailed accounting of fees and proceeds.

This clause exists solely to ensure Murfie can sustainably store items over decades, not to pressure users or generate revenue from customer collections.

Your stored items remain your property and will be returned upon request, at a reasonable cost.

1.6 Modifications

We may update these Storage Terms as needed. When feasible, material changes will be announced in advance. Continued use of storage services constitutes acceptance of updated terms.

2. Access Terms of Service (Optional)

(Enables digitization, streaming, and cloud access)

By accepting the Access Terms, you authorize Murfie to digitize ("rip") your physical media and provide cloud-based access to those digital files.

This authorization is required under copyright law and exists so that Murfie may perform this work as your agent.

2.1 Permission to Digitize

• You hereby request and authorize Murfie to access and digitize your physical media to the extent required to operate the service.
• Digital files made available to you are simply equivalent to any access you would have if the items were in your posession.
• No license is granted beyond what copyright law already grants to the owner of a lawful copy of copyrighted media.
• If you decline these terms, no digitization of the contents of your media will occur.
• If we do not digitize your items, they will not be available unless another copy was digitized.
• We will re-process your discs for an additional fee of $1 per disc.
• (Fee for re-ripping will start June 1st 2025)

2.2 Cloud Access and Streaming

Cloud access is optional and can be enabled or disabled separately.

If enabled:

• Access fee: $0.01 per disc per month, up to a maximum of $1.00 per month.
• Bandwidth usage is billed separately at $0.10 per gigabyte.
• Access may be temporarily disabled if your account balance becomes negative.
• (Fees for access and bandwidth will begin June 1st 2025)

If disabled:

• Your ripped files remain available, and we will still digitize media we process.
• You will not be charged an access fee.
• You may re-enable cloud access at any time.

2.3 No Warranty or License

Murfie provides digital files as-is, without warranty of any kind. You are responsible for ensuring your use of any files obtained through the service complies with copyright law.

2.4 Modifications

Access Terms may be updated as needed, with material changes announced when feasible.

3. Marketplace Terms of Service (Optional)

(Required for buying and selling discs)

The Murfie Marketplace allows users to buy and sell physical media stored in our warehouse. By accepting these Marketplace Terms, you agree to the following conditions:

3.1 Ownership Transfer

• Sales are legal transfers of ownership.
• Once a sale completes, the buyer becomes the legal owner as recorded in our database.
• Murfie acts solely as a facilitator and does not itself take ownership of any items except where explicitly agreed.

3.2 Marketplace Fees

When you sell an item:

• The price others see will include taxes and commission and may be different for users based on their applicable local tax code.
• An address is required in order to do these required tax calculations.
• A 3% commission on each sale is paid to Murfie.
• You will receive the amount you specify (or more if a higher bid exists) as account credit.

3.3 Error Correction and Reversals

• Murfie may reverse a transaction if we believe an error, mistake, unauthorized action, or technical malfunction occurred.
• In such cases, ownership reverts to the original seller, and credits are reversed.
• Both parties will be notified and provided with a clear explanation.

3.4 Account Balances and Withdrawals

• Sales generate account credits that can be used for purchases or fees.
• Withdrawals of funds will be processed manually, on an individual basis, with a fee of $5.

3.5 Modifications

Marketplace Terms may be updated as needed, with material changes announced when feasible.